Our review process covers eligible exchanges and returns for new goods, including both preference decisions and fulfilment or product faults.
Starting within the allowed period
The request must be made within 30 days of receiving the order. Non-defective goods must remain new and unused. Items that are damaged, defective, mis-shipped, incomplete or substantially different from their description are assessed according to the issue, while mandatory legal protections continue to apply.
Request information and approval
Send masajeliz36@gmail.com the order reference, checkout email and reason, plus images or video for a problem item where useful. Do not send a parcel until approval and the correct destination instructions have been supplied; the store mailing address may not be the returns facility.
Return shipping and replacement
The return method is mail. Each parcel contains a free prepaid return label. Ask for help if that label is absent or misplaced, and use it only after the request is approved. We do not charge a restocking fee. Exchange fulfilment is subject to approval and inventory.
Sending money back
Once approved, a refund is processed or started to the original payment method within 10 days. Posting by a financial institution can take longer.