What happens after payment?
Authorised orders usually spend 1–2 business days in preparation. Carrier transit is then estimated at 4–6 business days.
May I return a new item I chose incorrectly?
Yes, when the request is submitted within 30 days after delivery and the non-defective item remains new and unused.
How are defective or incorrect goods handled?
Report damage, a defect, a wrong shipment, missing contents or a significant description issue and provide useful evidence for review.
Is an exchange possible?
We accept eligible exchange requests, with the outcome dependent on review and available inventory.
What should I use for return postage?
Use the free prepaid label included inside the parcel after receiving approval. A missing label can be replaced with assistance, and no restocking fee applies.
Does approval mean immediate bank credit?
We process or initiate the refund within 10 days after approval, while the bank or issuer may take extra time to display it.
How do I reach the store?
Open Contact Us for help with products, orders, tracking, returns, payments or privacy.